Operations Specialist

At Ekos Software, our mission is clear — we strive to provide retail-caliber tools to customers in the fuel industry through technology, experience, and education.

Pioneering fuel management software is our passion. We are constantly updating and refining our software, and we pride ourselves on delivering knowledge and power to our customers — that’s where you come in! 

Our group is looking for an Operations Specialist to join our team. No previous experience is necessary; we will provide hands-on training. The ideal individual is a problem-solver and ready to hit the ground running. You will monitor critical systems for failures while identifying and resolving software and hardware-related issues. 

This role will give you the support and resources needed to grow professionally. We are a tight-knit, fast-paced, and motivated team. Sounds like a fit? Read more below!

What we have to offer you:

• Medical and vision insurance with the company covering 100% of employee costs
• Dental insurance
• Short and long-term disability insurance
• 401K with up to 4% match
• Generous paid time off, including; 10 paid holidays + an additional 10 days 
• Opportunities for growth and promotion from within
• Competitive compensation package

On an average day, you will:

• Receive incoming phone calls and emails, being the primary means of communication with customers
• Review daily reports that identify potential hardware and/or software issues
• Investigate the cause of identified issues
• Resolve outstanding issues and analyze solutions to prevent future failures
• Notify and keep our internal team updated as issues are investigated and resolved
• Work with networking and communication hardware
• Aid with administrative tasks on occasion

To qualify for this job, you must have the following:

• Basic knowledge of networking at IOT devices
• Previous experience troubleshooting equipment
• Strong verbal and written communication skills
• An in-depth understanding and ability to demonstrate strong proficiency in Microsoft Office 
• Ability to pass a full background check

We’d also love it if you have the following:

• One year of administrative support experience

EEO Statement:

EKOS Software is an equal-opportunity employer committed to workplace diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, gender identity, protected veteran status, status as a disabled individual, or any other protected group status or non-job characteristic as directed by law.